BY ACCEPTING THIS INVOICE YOU ARE AGREEING TO ABIDE BY THE FOLLOWING POLICY
Return, Refund and Cancellation Policy
Vest Alterations: You must report any alterations WITHIN 2 WEEKS of DELIVERY. Alteration charges will be applied after 2 weeks.
Shipping Fee to HI and AK will be more and vary in price
Some items manufacture and sell are ITAR restricted, i.e. night vision, thermal scopes, ballistic protection equipment etc. Export of these products without licensing through the United States Department of State is STRICTLY PROHIBITED and falls under ITAR title 22, CFR, parts 120-130. It is YOUR responsibility to comply with export control laws and regulations of the United States Government.
All sales on electronic and custom made equipment are final, includes all BULLETPROOF IT,LLC branded product
No returns will be accepted without obtaining a Return Merchandise Authorization (RMA) form filled out by a BULLETPROOF IT,LLC Sales sales-person
There will be a 20% restocking fee assessed on all cancelled or returned orders
Damages and shortages MUST be reported within 48 hours of your received product
Finance charges will apply on past due invoiced (1.5% per month)
To complete your return, we require a receipt or proof of purchase
Please do not send your purchase back to the original manufacturer if you bought non-BULLETPROOF IT,LLC goods from us
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
Downloadable software products
Any type of underwear
All Custom made-to-order items and discontinued items are not returnable. Check with a BULLETPROOF IT,LLC Tactical customer service representative on these topics at time of order
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Credit Card Charge backs Abuse (if applicable)
BULLETPROOF IT, LLC accepts payment by credit cards for custom made-to-order and off the shelf and items. This is purely done to help our customers’ and dealers’ cash flow while they may be waiting for payment from their own customers. As a small US manufacturer of goods, we continue to try our best and help our dealers and customers to grow and prosper. Charge backs and especially fraudulent ones cause us a lot of harm, in our credit reputation, takes up a lot of time in disputing and eventually leaves us out of vital cash flow that delays other orders. All sales of custom ‘made to order’ items are final. These products include all tactical and ballistic vests, hard armor plates, ballistic and tactical helmets, plate carriers, ballistic shields, EOD and demining equipment, gloves, coveralls and jumpsuits along with any other products that BULLETPROOF IT, LLC has to make to the customers specifications upon receipt of the order.
Purchases will appear on your credit/debit card statement as “BULLETPROOF IT, LLC”. You agree not to file a credit card or debit card chargeback with regard to any purchase of custom ‘made to order’ items as detailed above and instead abide by the dispute resolution, refunds and returns procedures outlined in this document. In the event that you breach this agreement and file a charge back, upon a resolution in our favor of the chargeback by either the credit card issuing bank, the credit card processor or by AMEX, VISA or MASTERCARD, you agree to reimburse us for any costs incurred in researching and responding to such chargeback, including without limitation, our actual costs paid to the credit card processor or our banks, other third parties, and the reasonable value of the time of our employees and owners spent on the matter, as determined in our discretion in good faith (maximum of $300 per case). You further agree that all dispute resolution procedures below will be deemed waived by you, and that these amounts will be added to the original amount of the order, and that this total amount will then be immediately due and payable. If your charge back is upheld, you agree to pay all of the same costs, in addition to the original purchase price, but we will use the dispute resolution procedures as laid out in this policy document to confirm and collect such amounts.
NOTE - This charge back abuse policy only applies to custom ‘made to order’ items as listed in the above paragraphs.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. We will discuss your exchange on a case by case basis.
To return your product, you should mail your product to: Shipping Address will be provided once a RMA has been opened and issued, please contact firstname.lastname@example.org to open a RMA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.