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Return, Refund and Cancellation Policy

Vest Alterations: You must report any alterations WITHIN 2 WEEKS of DELIVERY. Alteration charges will be applied after 2 weeks.

Shipping Fee to HI and AK will be more and vary in price

ITAR Restrictions:
Some items  manufacture and sell are ITAR restricted, i.e. night vision, thermal scopes, ballistic protection equipment etc. Export of these products without licensing through the United States Department of State is STRICTLY PROHIBITED and falls under ITAR title 22, CFR, parts 120-130. It is YOUR responsibility to comply with export control laws and regulations of the United States Government.


  • All sales on electronic and custom made equipment are final, includes all BULLETPROOF IT,LLC branded product

  • No returns will be accepted without obtaining a Return Merchandise Authorization (RMA) form filled out by a BULLETPROOF IT,LLC Sales sales-person

  • There will be a 20% restocking fee assessed on all cancelled or returned orders

  • Damages and shortages MUST be reported within 48 hours of your received product

  • Finance charges will apply on past due invoiced (1.5% per month)

  • To complete your return, we require a receipt or proof of purchase

  • Please do not send your purchase back to the original manufacturer if you bought non-BULLETPROOF IT,LLC goods from us

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

Non-Returnable Items:

  •  Downloadable software products

  •  Gift Cards

  •  Any type of underwear

  • All Custom made-to-order items and discontinued items are not returnable. Check with a BULLETPROOF IT,LLC Tactical customer service representative on these topics at time of order


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Credit Card Charge backs Abuse (if applicable)

BULLETPROOF IT, LLC accepts payment by credit cards for custom made-to-order and off the shelf and items. This is purely done to help our customers’ and dealers’ cash flow while they may be waiting for payment from their own customers. As a small US manufacturer of  goods, we continue to try our best and help our dealers and customers to grow and prosper. Charge backs and especially fraudulent ones cause us a lot of harm, in our credit reputation, takes up a lot of time in disputing and eventually leaves us out of vital cash flow that delays other orders. All sales of custom ‘made to order’ items are final. These products include all tactical and ballistic vests, hard armor plates, ballistic and tactical helmets, plate carriers, ballistic shields, EOD and demining equipment, gloves, coveralls and jumpsuits along with any other products that BULLETPROOF IT, LLC has to make to the customers specifications upon receipt of the order.

Purchases will appear on your credit/debit card statement as “BULLETPROOF IT, LLC”. You agree not to file a credit card or debit card chargeback with regard to any purchase of custom ‘made to order’ items as detailed above and instead abide by the dispute resolution, refunds and returns procedures outlined in this document. In the event that you breach this agreement and file a charge back, upon a resolution in our favor of the chargeback by either the credit card issuing bank, the credit card processor or by AMEX, VISA or MASTERCARD, you agree to reimburse us for any costs incurred in researching and responding to such chargeback, including without limitation, our actual costs paid to the credit card processor or our banks, other third parties, and the reasonable value of the time of our employees and owners spent on the matter, as determined in our discretion in good faith (maximum of $300 per case). You further agree that all dispute resolution procedures below will be deemed waived by you, and that these amounts will be added to the original amount of the order, and that this total amount will then be immediately due and payable. If your charge back is upheld, you agree to pay all of the same costs, in addition to the original purchase price, but we will use the dispute resolution procedures as laid out in this policy document to confirm and collect such amounts.

NOTE - This charge back abuse policy only applies to custom ‘made to order’ items as listed in the above paragraphs.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at We will discuss your exchange on a case by case basis.

To return your product, you should mail your product to: Shipping Address will be provided once a RMA has been opened and issued, please contact to open a RMA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.




By purchasing our products for export, you (the "Buyer") acknowledge and agree to the following terms and conditions:


   Buyer certifies that they are fully responsible for ensuring compliance with all applicable export laws, regulations, and restrictions, including but not limited to those of the country of export, the United States, and any other relevant jurisdictions.


   Buyer acknowledges that certain products may be subject to export control laws and regulations. It is the Buyer's sole responsibility to obtain all necessary licenses, permits, and approvals required for the export of the products.


   Buyer agrees to indemnify and hold BULLETPROOF IT, LLC  and its officers, employees, and affiliates harmless from any claims, liabilities, fines, penalties, or other legal actions arising from the export or use of the products. This hold harmless provision covers any and all claims, including but not limited to those related to product misuse, export violations, or breach of export laws.


   Buyer is responsible for providing accurate and complete information regarding the intended destination of the products, including the final recipient, consignee, and end-use.


   Buyer acknowledges that any export licenses, authorizations, or approvals obtained are non-transferable and may not be assigned to any third party without proper consent.


   Buyer is responsible for understanding and complying with any restrictions related to the export of specific products, including, but not limited to, end-use restrictions and destination embargoes.


   By completing the purchase and/or export transaction, Buyer acknowledges that they have read, understood, and agreed to the terms and conditions outlined in this export disclaimer, including the hold harmless clause.



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